Read our latest press releases here.

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Personal Finances

Consider Your Options, Consumer Council Advises Ulster Bank Customers

The Consumer Council is supporting Ulster Bank customers ahead of the closure of a further six branches in June 2018.


The Consumer Council welcomes competition for electricity connections

The Consumer Council has welcomed the announcement that, as of today, the electricity connections market is open to other service providers.


Statement on the NI Water tariff increase

Graham Smith, Head of Water at The Consumer Council said:


Cross Border Shopping Survey

Have you ever bought from a trader based in another country? How did that go?


Save on your water and energy bills at Ballymena Livestock Market

The Consumer Council helps farmers save money


NI businesses struggle to keep up to date with consumer legislation

Consumer Council assists businesses in Newry.
The Consumer Council has met with new business start-ups in Newry to help them better understand consumer law.


Consumer Council Reaction to NI Water Price Announcement

Consumer Council welcomes NI Water price freezes but urges action for those affected by Net Annual Valuation increases


Consumer Council Wants to Hear from You!

The Consumer Council is currently inviting views on its draft Corporate Plan 2016-21 and Forward Work Programme 2016-17.


Consumer Council Welcomes Power NI 10.3% tariff reduction

The Consumer Council has welcomed Power NI’s 10.3% tariff reduction. The Consumer Council’s Head of Energy, Richard Williams said: “This is good news for Power NI customers. Domestic consumers will see prices reduce by around £54 per year and £200 for regulated business customers.


Consumer Council signs 'Consumer Rights Initiative' Memorandum of Understanding

The Consumer Council in partnership with Advice NI, Citizens Advice Bureau Northern Ireland and the Law Centre NI yesterday (07 October 2015) signed the ‘Consumer Rights Initiative’ Memorandum of Understanding.


DETI is recruiting new board members for the Consumer Council

The Department of Enterprise, Trade and Investment is seeking to appoint five new board members to the Board of the Consumer Council for Northern Ireland (CCNI). The role is a rewarding one – and you will be offered support and any training you’ll need to make a strong contribution.


Northern Ireland must be guaranteed access to Heathrow

In response to the Airports Commission’s recommendation the UK’s air travel needs will be best served by building a third runway at Heathrow Airport, the Consumer Council has today stressed the need for Northern Ireland consumers to have guaranteed access to Heathrow, the UK’s hub airport, both now and in future.


We are moving!

We are moving to new premises on Friday, 29 May 2015.


Consumer Council Chief Executive

John French is joining the Consumer Council as its new Chief Executive on 1st July 2015. John joins the Consumer Council from firmus energy where he was Director of Regulation and Pricing.


Consumer confidence static despite falling prices

The Consumer Council has warned that nearly half of consumers here struggle to keep up with bills and financial commitments. Today’s announcement comes as the Consumer Council launches its second wave of ‘Consumer Outlook’ research.


Getting down to business! Consumer Council to work more closely with NI business sector

A strong and competitive business sector, coupled with confident and optimistic consumers are essential to driving forward the local economy. This is the key message from the Consumer Council who today engaged with NI business representatives to explore opportunities to work together more closely.


Supermarket sweep - Consumer Council helps supermarkets get money back on their water bills!

Continuing its campaign to help businesses make sure they aren’t paying more for their water than necessary, the Consumer Council has recently helped two NI supermarkets get over £5000 back on their water bills.


All wrapped up – NI Consumers to benefit from clearer information on the cost of parcel deliveries

The Consumer Council has welcomed new UK wide guidelines which should see NI shoppers benefit from clearer, up front information on parcel delivery charges. This means they will no longer have to wait until the end of the purchasing process to find out if they will be hit with high charges or be left facing the prospect of no delivery at all.


Consumer Council Puts a Record £1/2million Back Into Consumers’ Pockets

Almost £500,000 has made its way back to consumers' pockets over the last year after they turned to the Consumer Council for help with their complaint.


Consumer Council Statement on outcome of Ministerial Review

Responding to Minister Foster’s statement regarding the outcome of the consultation on future consumer representation arrangements in Northern Ireland, Chair of the Consumer Council, Rick Hill said:


Consumer Council welcomes Competition Commission’s fifth price control for NIE network tariffs

The Consumer Council has welcomed the Competition Commission’s final determination which sets the cost to be paid for electricity by consumers over the next three years.


Updated Consumer Council Website Goes Live

Making information consumers want clearer and easier to access has been the key aim of the new updated Consumer Council website, which has gone live.