The Consumer Council Relevant Legislation

Relevant Legislation

Consumer Protection (Cancellation of Contracts Concluded Away From Business Premises) Regualtions 1987

Under these Regulations, if a consumer buys goods or services costing more than £35 from a trader who calls uninvited at your home or workplace then you generally have seven days to change your mind and cancel the contract. You still have this seven day cooling-off period even if you agree to a visit after the seller rings you up or sends someone round to ask if he or she can visit.

In such circumstances, the seller must give you written details of your cancellation rights. Failure to do so is a criminal offence and the contract cannot be enforced against you, although there are some exceptions.

Enforced by Northern Ireland Trading Standards Service
 
 

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The Consumer Council handles complaints about buses, trains, planes, ferries, natural gas, electricity, coal and water.

0800 121 6022

Consumerline: for helpful consumer advice about goods and services - helpline: 0845 600 62 62

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