The Consumer Council Relevant Legislation

Relevant Legislation

Unsolicited Goods and Services (Northern Ireland) Order 1976

This legislation covering unsolicited goods and services was amended by the Consumer Protection (Distance Selling) Regulations 2000.

Goods and services are unsolicited if they are sent to someone who did not order or ask for them.

Under this legislation it is not an offence for anyone to send unsolicited goods or a service. However, it is an offence if they demand payment for the unsolicited goods or service or threaten legal action to get payment.

Someone who receives goods in these circumstances may retain them as an unconditional gift and does not have to pay for them or return them.

Enforced by  Northern Ireland Trading Standards Service


 

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The Consumer Council handles complaints about buses, trains, planes, ferries, natural gas, electricity, coal and water.

0800 121 6022

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