Customers are becoming more aware of their rights and are more likely to complain if they're unhappy.
Our advice for retailers should help you avoid any trouble, and gives you some guidance on how best to deal with customer complaints. Click here for advice for retailers.
This section also contains a comprehensive list of Consumer Law documents that may be relevant to your business. It gives a brief description of the legislation and a link to the agency responsible for enforcing it. Click here for Relevant Legislation.
