We undertake research to understand and communicate current and future consumer issues in Northern Ireland. This insight is used to inform, to advocate for change, and where possible, to improve the lives of consumers in the region.
Did you know that two in five Northern Ireland shoppers have experienced delivery surcharges when buying goods online? The most common issues are non-delivery to Northern Ireland, charging more to do so or withdrawal of the free-delivery option.
A new website www.deliverylaw.uk provides advice on your rights and a portal to report problems you've had getting parcels delivered to Northern Ireland.